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Products: 1286
Categories: 119
Hits 7,261,751
Prices:
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Returns, Cancellations and Layaway Policies |
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If you're not satisfied with your purchase, your goods can be returned within 14 days of receipt. Please ensure that you notify us of your intention to return items prior to their return, to enable us to instigate a Return Procedure at this end.
Failure to do so, may result in a delay of issuing your credit note.
We will either exchange the item for another doll or bear, or send you a credit note to enable you to purchase another item from our web site or from our shop, at a later date.
Please allow up to 28 working days from the day you return your package for your return to reach us, be processed and your account credited.
We reserve the right to refuse goods received outside of this period and if not in the original packaging, or as new.
Sorry, we cannot refund shipping & handling charges or return postage. If your purchase included free shipping, then our shipping costs will be deducted from your credit note, unless the item is in any way faulty. Parcels must be packaged as they were received by the customer and sent back by Royal Mail or Parcel Force 48. We are unable to pay any additional costs incurred if parcels are sent back by any other method.
Cancellations
Deposits paid in advance for special orders or for layaways are not refundable nor are we able to refund or exchange dolls ordered in specially. In very exceptional circumstances, we may transfer the deposit to another item, but we repeat, we do not refund deposits.
Returns or exchanges are never accepted on layaways and layaway payments may not be refunded or transferred to another item.
We regret Sale Items are non returnable.
Your statutory rights are not affected.
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