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Layaway/Cancellation Scheme

Many of our customers find that they can’t always purchase outright the doll of their choice and we know some of these items can be quite expensive and put rather a strain on a normal budget. For this reason, we offer a Layaway Scheme whereby customers can buy items from our shop or our website and pay over a period of time to suit their own pocket.  

 

Our Layaway Plan works like this: we will accept a 20% Non Refiundable Deposit on an item (or items) and will take regular weekly or monthly payments until the item(s) are paid for in full. Any shipping costs must also be paid in full before the item can be despatched. A 20% Non Refundable Deposit is required on all Special Orders.

 

Our terms are very flexible and can be arranged to suit your needs, but please bear in mind that WE DO NOT CHARGE INTEREST and we hope this will enable customers not to lose the opportunity of purchasing the item of their dreams! Please contact us for details if you feel you might like to take advantage of this scheme. 

 

Now for the Serious Bit! 

 

Regrettably, even despite our very lenient and flexible terms, customers have recently been abusing the plan and we have had to bring in stricter controls to administer the scheme. 

 

If a customer has chosen an item of stock, or asked us to buy in something as a Special Order and pay on the layaway scheme, this item will almost certainly have been deleted from our website, and withdrawn from display or from advertising in our shop. 

 

This will, in effect, deny the item to other customers who might genuinely wish to buy it and will therefore involve us in additional work and costs for re-advertising, amending paperwork and possibly taking out of storage if it was a particularly large doll. Under these circumstances we may have to make an additional charge of 20% for the extra work and cost involved. 

 

For obvious reasons we cannot store items indefinitely and we therefore have to put a limit on the amount of time you can take to pay. Some of the more expensive items can run into four figures and we are happy to take payments for these for up to a year, but generally we would hope that smaller sums are paid within a maximum of five or six months. No more than three items may be put away at any one time.  If you feel that six months is not long enough, then please talk to us first before you enter into the plan, as we may make an additional charge if we have to keep chasing payments that are not paid on a regular basis. 

 

We reserve the right to refuse acceptance to the layaway plan to any individual we deem necessary and for any reason.


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